How to Apply
APPLICATION JOURNEY FOR ALL APPLICANT TYPES
NEW USER COMING FROM GHANA.GOV TO APPLY FOR PASSPORT
Steps
- Open the Ghana.gov website
- Click on Passport Office
- Click on “Apply”
- Click “OK”
- Click on “Sign Up” at the right-corner of your screen
- Enter your details as shown in the screenshot below
- Click on “Continue” after completing the details
- A One Time Password (OPT) would be sent to the phone number provided during the registration.
- Enter the OTP and hit “Continue”
- Click on “Apply”
- Search for the Passport Office
- Click on “Apply”
- You would be redirected to a different page as shown below
- Click on “Authorize” to enable the application share your details with the Passport Application portal
- You will be redirected to the passport application platform as shown below to Make Payment.
NEW USER FROM PASSPORT TO GHANA.GOV (APPLICATION JOURNEY)
Steps
- Visit the passport website
- Click on “New User? Register Here” Passport Application Site
- Click on “Sign Up” to create a new account on Ghana.gov” as indicated in the screenshot
- Enter your details as shown on the screenshot below
- Click on “Continue” after completing the details
- A One Time Password (OPT) would be sent to the phone number provided
- Enter the OTP and hit “Continue”
- You would be redirected to a different page as shown below
- Click on “Authorize” to enable the application share your details with the Passport Application portal
- You will be redirected to the passport application platform as shown below
EXISTING USER COMING FROM THE PASSPORT APPLICATION SITE
Steps
- Click on “Existing User”
- You will be redirected to a “How to Apply” page to enable you to familiarise yourself with the application process. Kindly read it before you proceed.
- You would be redirected to the Ghana.gov login page
- Click on “Sign Up” to create a Ghana.gov account with the same email address as your passport account.
- If you already have an account on Ghana.gov, click on Sign In. This will take you straight to the Passport Application site
- If you purchased a voucher from the bank, click on Verify Voucher to input the voucher details.
- If you are yet to make payment for the application form, click on “Make Payment” and follow the process.
FREQUENTLY ASKED QUESTIONS
Expired Passport Account
Kindly create an account on Ghana.gov with the same email address
and phone
number you used for your passport account to enable you to have
access to your
old account. To do that, read “Existing User Coming From Ghana.gov”
Inability to access previous application due to Expired Account
Your previous application is not lost. You will find the passport
application
form you purchased when you;
- Visit the passport website (passport.mfa.gov.gh)
- Click on Existing User? Login Here
- Click on Sign Up to create an account if you do not have one. (NB: Your email address must be the same as the one you used on the passport website)
- After successfully going through the account creation process and being redirected to the passport website, click on “My Application”.
- Click the “Uncompleted Applications” button.
- Fill the form
- Sign declaration using the otp sent to your email address/ phone number
- Book Appointment
Inability to Rebook Appointment due to Expired Account
If you are unable to rebook your appointment because you receive ‘expired
account’ notification, please create an account on Ghana.gov to enable you
to
have access to your old account and rebook your initial appointment. Also,
read
the following carefully and follow the process.
To be able to rebook, you have to wait for the date you chose for your
first
appointment to end before you rebook.
If you have already been to the passport office but could not fully
process
your application due to some documents you did not have on you, you
cannot
rebook. You can go to the passport office and complete the
application. (Kindly
use Google Chrome if you have any issues with rebooking)
Kindly follow the following steps to rebook if you have not already been to
the
passport office:
- Visit the Passport website
- Click on Existing User (create a new account on Ghana.gov with the same email address and phone number as your passport account if you have not done that already.)
- Click on Sign Up to create a new account with reference to the above.
- After successfully creating the account, you will be redirected to the passport site to enable you to rebook the appointment.
- Click on My Application
- Click on “History”
- Select “Rebook Application” and select the application you want to rebook.
- Select a “Passport Application Center” (PAC) of your choice
- Select “New appointment date” [Choose available date shaded white]
- Click on “Book Appointment”.
- Click on “Print Slip” to print new appointment date
Meanwhile, if you are unable to rebook the appointment after this attempt,
visit the passport center for assistance.
Inability to locate form after payment
- Login to your Ghana.gov account
- After the redirection to the passport website, Click on My Applications at the left side of the page
- Click on Uncompleted Applications
- Click on the form to start filling it.
- If you do not find the form there - click on “Payment made - no form issued” to see what you need to do.
Payment made - no form issued
If you have made payment but cannot find your form in your account, kindly
provide us with the ff in a mail:
- Momo ID:
- Momo Number:
- Invoice ID (Email received from Ghana.gov after making payment):
- Email Address:
- Date of Payment:
Inability to sign declaration
Kindly cross check the email address and phone number you
are using to ensure
that it belongs to you and corresponds with what you entered into the system
during the account registration process.
You should be able to proceed if you are using the genuine number and email
address.
Also, ensure that you have a strong internet connection.
Inability to Book Appointment
Follow the steps below to book an appointment:
- Visit https://www.ghana.gov.gh/
- Click on Passport Office
- Click on Apply
- Enter your credentials when the Sign In appears.
- After successfully signing in, you will be redirected to the passport page.
- Click on “My Applications”
- Click on “Uncompleted Applications”
- Click on the form there
- Fill the various sections of the form
- Sign declaration using the otp sent to your email or phone.
NB: After signing the declaration form, you will have access to the
appointment
page.
- Proceed to book appointment
- Select the PAC of your choice (NB: Applicants who select the Premium PAC will pay an additional fee of GHC 150.00)
- Select an “Appointment Date “:
-
- Available days are shaded “White”,
- Booked days are shaded “Black”,
- Blocked days are shaded “Green”
- Past days are shaded “Grey”.
After choosing the available date that is more convenient for you, scroll
down
and click on the book button to confirm booking.
Inability to Rebook Appointment (from Ghana.gov)
To be able to rebook, you have to wait for the date you chose for your
first
appointment to end before you rebook.
If you have already been to the passport office but could not fully
process
your application due to some documents you did not have on you, you
cannot
rebook. You can go to the passport office and complete the
application. (Kindly
use Google Chrome if you have any issues with rebooking)
Kindly follow the following steps to rebook if you have not already been to
the
passport office:
- Visit https://www.ghana.gov.gh/
- Click on Passport Office
- Click on Apply
- Click on Sign In to log in to your account
- After successfully logging in to the account, you will be redirected to the passport site to enable you to rebook the appointment.
- Click on My Application
- Click on “History”
- Select “Rebook Application” and select the application you want to rebook.
- Select a “Passport Application Center” (PAC) of your choice
- Select “New appointment date” [Choose available date shaded white]
- Click on “Book Appointment”.
- Click on “Print Slip” to print the new appointment date.
Unavailability of Witness
If your witness is unavailable, kindly print the appointment sheet and ask
a
commissioner of oaths at any Post Office to do the corrections.
At the PAC, alert the officers who will make the change in the system
before
the approval process.
Need to make Corrections
Once you submit your form, you cannot make any corrections to your form.
You
will need to go to the passport office on your day of appointment with a
supporting document for the necessary changes to be made.
If you already had an account on passport.mfa.gov.gh, kindly create a new account on Ghana.gov with the same email address you used for the passport account to enable you to have access to that same account.
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